Public Sector Capacity Building Programme - TA

End of project results include: the improved scale efficiency and responsiveness of public service delivery at federal regional and local levels of government. Key results include several improvements across the initiative’s sub-programs. The legal and policy framework across all sectors at the federal and regional level has been substantially strengthened through enactment of proclamations in tax finance civil service business process civil and criminal as well as laws that determine the powers and responsibilities of the three branches of government. Restructuring and service delivery improvements have taken place at all levels of government as a result of a business process reengineering (BPR) exercise and a system of vertical accountability has been initiated through the development of minimum service standards. Model district level minimum standard service indicators and reporting mechanisms have been developed by the Ministry of Capacity Building for adoption by regions. The initiative also completed the second Woreda (district) and City Benchmarking Survey a survey designed to provide a systematic and empirical assessment of: citizen involvement in local government planning budgeting and review; the performance of selected public services; and the capacity of local government administrations to manage their human and financial resources. The survey indicated an increase in the level of citizen access to and satisfaction with basic public services. For example 80% of the local jurisdictions are now providing basic services compared to only 25% in 2005 and the proportion of people aware that council meetings are open to the public increased from 11% in 2008 to 33% in 2010.