Public Service Reform Program

Results achieved at the end of the project include: (1) The government electronic portal was launched as part of the Open Government Initiative and provides the public with easy access to information on land registration a company registration database and a government directory; (2) The construction of the National Records Centre (NRC) was completed and approximately 4 000 boxes of files were transferred and filed in the NRC generating cost-savings for rental space equivalent to US$3.6 million per year; (3) a staff recruitment retention and promotion tool was implemented in 66% of government ministries; (4) 373 government staff and officers were trained on human capital information systems to improve supervisory and human resource management skills; (5) Over the past 5 years the program sponsored postgraduate degrees at Tanzanian universities for 237 women; (6) a complaints handling mechanism was implemented and resulted in the resolution of 77% of citizens ‘complaints. These results contributed to the improved delivery of quality timely and efficient public services in Tanzania.